Help center
Frequently asked questions

hydrogen drivers

about us | station map | refueling | payment

station operators

display station | acceptance agreement

About us
General information about H2.LIVE

01
What is H2.LIVE?
02
How is H2.LIVE related to H2 MOBILITY?
03
What services does H2.LIVE offer and who can use the platform?
04
How can I get in touch with H2.LIVE?

The H2.LIVE map
Find a station

01
How do I get access to H2.LIVE’s digital offerings?
02
What do the different colors of the dots on the H2.LIVE map mean?
03
Why can I choose between the 350 and 700bar on the H2.LIVE map?
04
How do you select the stations that you display on the H2.LIVE map?
05
How can H2.LIVE help me to find a suitable route?
06
Why is there no Apple Carplay or Google Android Auto option available?
07
What can I do if I have problems receiving push notifications from the H2.LIVE app?


Hydrogen refueling

01
How do I refuel hydrogen?
02
How much does hydrogen cost at my refueling station?
03
What payment options are available at my hydrogen refueling station?
04
How can I provide feedback on refueling stations or refueling issues?


Add a station to the H2.LIVE map as station operator

01
What are the advantages for me as station operater when adding my hydrogen refueling station to the H2.LIVE map?
02
My hydrogen refueling station is not yet on the H2.LIVE map. How can I add it?
03
What requirements must my hydrogen refueling station meet to be added on the H2.LIVE map?
04
What is the purpose of displaying the availability of my station and what options do I have for making the status of my station available to drivers?
05
What is the H2.OPERATOR app?

H2 MOBILITY Card
Acceptance of the fuel card

01
Acceptance of the fuel card
02
Where can I use the H2 MOBILITY Card?
03
What is the difference between the physical and the virtual H2 MOBILITY Card?


Card application

01
How do I get the H2 MOBILITY Card?
02
How do I authorize myself at a station with my H2 MOBILITY Card?
03
Why do I need a tutorial to apply for the H2 MOBILITY Card?
04
Who should I contact if I have lost my card, want to block it, I have forgotten my pin or I need more cards?


Billing

01
Which payment methods can I use for my H2 MOBILITY Card?
02
What does the physical H2 MOBILITY Card cost?
03
Where will my invoice be sent?
04
Can I view my fuel data?


Use of the virtual H2 MOBILITY Card

01
Is authorization with the virtual H2 MOBILITY Card secure?
02
What are the advantages of using the virtual H2 MOBILITY Card?
03
What means of payment can I deposit with the virtual H2 MOBILITY Card?
04
What does the virtual H2 MOBILITY Card cost?
05
At which stations can I authorize myself with my virtual H2 MOBILITY Card?
06
I would like to use the virtual H2 MOBILITY Card – how do I get it?
07
What do I do if something does not work?


Become part of our acceptance network

01
I am operating a hydrogen refueling station – is it possible that the H2 MOBILITY Card is accepted at my station?
02
What are the advantages of becoming part of the H2 MOBILITY Card acceptance network?
03
What steps are required to add my station to the acceptance network?